Business / Project Operations Manager in Pro Mobilnist, TOV

We are an engineering and consulting IT company that develops and implements digital solutions in the field of transport planning, analytics and modeling.
We work with international projects for EU, UN, municipalities and private clients.

We are looking for a Business / Project Operations Manager who will be responsible for operational support of business and projects, communication with customers and partners and will help scale the company's processes, removing a significant part of the operational load from the manager.

Your role

Be the operational hub of the company - a point of coordination between the manager, the team, customers and international partners:
structure processes, monitor execution, ensure clear communication and prove tasks to the result.

Main responsibilities

Business and clients

• Admission, registration and initial qualification of leads (including international)

• Fixing requests in CRM / task management systems, monitoring deadlines and next steps

• Initial analysis of requests clients

• Communication with potential customers during the preparation of commercial proposals

Communications and organization

• Initiation and conduct of business correspondence (UA / EN)

• Organization of meetings, calls, online meetings

• Follow-up after meetings and control of execution agreements

• Coordination of interaction with international partners and clients

Materials and documents

• Preparation of presentations, project descriptions, letters and commercial offers

• Preparation and unification of team CVs for tenders and international projects

• Update and support of standard templates (CP, presentations, profiles companies)

Project and operational support

• Operational support of international projects

• Preparation of regular internal summaries for the manager (leads, projects, negotiations)

• Control of document flow at the status level (without legal expertise)

• Maintenance of a structured archive: KP, presentations, correspondence, reports, contacts

Our ideal candidate

Must:

• Experience in roles: Project Manager / Operations Manager / Business Support

• English - B2+ (oral and written)

• Strong communication and written skills

• Structural, attention to detail, responsibility

• Ability to work with several tasks and deadlines

Will be a plus:

• Experience of working with international projects, grants or tenders

• Experience of working in IT companies or with IT products

• Working with project management systems (Worksection, Jira, Asana, etc.)

• Understanding Agile / Scrum / Kanban

We offer

• Work in an internationally oriented IT company with engineering expertise

• Real impact on business processes and company development

• Direct contact with the manager and quick decision-making

• Hybrid or remote work format (discussed)

• Competitive pay and the possibility of professional growth together with the company