German-speaking Representative Contact Center | Ukraine in Autodoc

Company DescriptionAUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.We are looking for Representatives in our Contact Center that speak German.Job DescriptionWhat’s a normal working day like? You will:Help us to develop our Customer Experience by providing excellent customer service in voice and writing. Guide our customers to make the right order decisions and clarify the status on orders NOT do outbound. We only work with inbound services. We have a well-built process and well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. Who are you?Your German is at level В2-C1You enjoy being a skilful communicator with people and teams - both spoken and writtenYou are a trusted team player and want customers to be satisfiedSomeone with experience in customer service and/or sales is a plusYou live in Ukraine and look to stay long-term. What do we offer?Full time (40h a week)Monday-Saturday 9:00 - 21:30 (8h rotational shift) 2 days a week days off Work remotely or in the office OdesaStable employment in the fast-growing international company International career in a multicultural environment with lots of opportunities to grow Annual vacation of 28 calendar days and 1 additional day off on your birthdayHealth Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessionsOpportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coachingFree English and German language classesProfessional growth - 650 e-courses focusing on Leadership and different soft skillsJoin us today and let’s create a success story together! Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інше Галузі Технологія, інформація та інтернет