English Language Quality Assurance Specialist (Voice AI) in Ten8

Supporting the continuous improvement of our Voice AI agents by listening to real call recordings and evaluating the quality of the conversation and user experience.

 What will this person do

• Listen to Voice AI call recordings regularly

• Evaluate how the agent handled the conversation from start to finish

• Check that all information is required was delivered clearly and correctly

• Identify problems with pronunciation, pace of speech, interruptions or technical audio failures

• Analyze tone, politeness and the effect of wording on the interlocutor's reaction (for example, phrases that caused confusion or a defensive reaction)

• Fix moments where the natural flow was disturbed conversations

• Provide structured feedback and short reports with specific recommendations for improvement

• Participate in testing new versions of Voice AI and compare their performance with previous releases

Candidate Profile

• Strong language background in English (linguistics, communications, phonetics or related directions)

• Excellent listening comprehension of English and attention to detail

• Ability to assess the tone, intent and dynamics of a conversation

• Ability to document results clearly and structured

• Experience in call centers, QA, user research or conversation design will be an advantage

 Format jobs

• Part-time

• Main workload: listening to calls, quality assessment and making recommendations

• Collaboration with product and AI teams during testing of new versions