Deals Desk Specialist in RocketRoute Ltd.

The Opportunity: 

We are looking for a detail-oriented, entry-level professional eager to kick-start their career in sales support and operations. As a Deals Desk Specialist at RocketRoute, an APG company, you will be a key player in assisting our sales management function. This is a unique opportunity to join a dynamic team and learn from industry experts while contributing to the growth of our business. You will work in a fast-paced environment, supporting various sales activities and managing customer accounts, with a focus on accuracy, efficiency, and customer satisfaction. 

Duties and Responsibilities: 

• Provide specialized sales reporting support to the sales management function, consolidating sales data into standardized reports. 

• Monitor sales volumes by product, segment, channel, and region to provide actionable insights. 

• Conduct standardized analyses and prepare sales reports for sales management. 

• Manage Salesforce opportunities and cases, ensuring data accuracy and timely updates. 

• Support renewals for Business and Turboprop Users based on reports provided by Business Development Managers (BDMs). 

• Handle Xero invoicing and manage user renewals for Business and Turboprop segments. 

• Manage inbound leads through HubSpot and Salesforce, ensuring timely follow-up and lead qualification. 

• Assist users with their requests via email, calls, and cases, ensuring a high level of customer service. 

• Manage user accounts in Salesforce, ensuring accurate and up-to-date information. 

• Review user payments in Recurly and Xero to ensure financial accuracy and resolve any discrepancies. 

Required Experience and Job Qualifications: 

• Advanced proficiency in English, with strong communication skills both verbally and digitally. 

• Ability to self-organize and manage multiple tasks efficiently. 

• A collaborative team player with a proactive approach to problem-solving. 

• Familiarity with Salesforce, Xero, and Recurly is preferred but not required; training willbe provided. 

• A strong desire to learn and grow within the sales operations and support field. 

How to Apply: 

If you are interested in the position, please send your Resume/CV with a cover letter enclosed and salary expectations indicated to [email protected]. Please include your Resume/CV with a cover letter enclosed and salary expectations indicated. 

About Us: 

Aircraft Performance Group (APG): 

Aircraft Performance Group, LLC (APG) is a flight operations performance engineering firm, established in 1999, that specializes in Runway Analysis, Weight and Balance, and Flight Planning solutions for the airline and corporate flight operations industry. We maintain a current worldwide database of airport information and provide data based on FAR, EASA, and CASA requirements. APG is headquartered in Castle Rock, Colorado. Learn more at flyapg.com. 

RocketRoute, an APG company: 

RocketRoute is the fastest, easiest, and most effective way for pilots to access essential support services needed for flight operations. We provide a comprehensive range of services to Private, Business, Airlines, HEMS & SAR, Education, and Military clients. RocketRoute is headquartered in the UK with a substantial development team in Lviv. Learn more at rocketroute.com. 

Seattle Avionics, an APG company: 

Seattle Avionics specializes in creating compelling pre-flight and in-flight user experiences with its cloud-based solutions, providing direct access to flight planning, weather, fuel prices, and document management for the general aviation market. Seattle Avionics is headquartered in Seattle, Washington. Learn more at seattleavionics.com.