Customer technical support specialist in Vetropak Ukrayina

Vetropak Group, one of the leading European manufacturers of glass containers, operates in seven countries and employs more than 3,000 people.

We are looking for a responsible Customer Technical Support Specialist to provide high-quality technical support to the company's customers, prompt resolution of technical requests, coordination of interaction between customers, production, laboratory, company divisions and the international Vetropak group.

Place of work - Gostomel, Kyiv region.

Main responsibilities:

• Providing technical support to customers regarding the company’s products.
• Processing technical requests, complaints and appeals from customers.
• Analysis of technical problems and coordination of their solutions with production, technological and quality departments.
• Communication and coordination of technical issues with others enterprises and colleagues of the Vetropak group.
• Preparation of technical documentation and answers for clients.
• Support of the process of consideration of client complaints and control of corrective actions.
• Participation in the investigation of the causes of technical non-conformities of products.
• Participation in the launch and technical support of new client projects.
• Coordination of interaction between the client, production divisions, departments marketing and sales during the implementation of new projects or changes to products.
• Maintenance of internal documentation and reporting on customer inquiries.
• Maintenance of long-term partnership relations with customers.
• Participation in technical meetings, audits and visits to customers.
• Visits to customers to analyze technical issues and support on

Basic requirementsfor the candidate:

• Higher education (technical, engineering, chemical, technological or related).
• Experience in technical support, quality or production would be an advantage.
• Understanding technical documentation and ability to analyze technical problems.
• Proficiency in English at a level not lower than Intermediate / Upper?Intermediate (written and oral communication).
• Category B driver's license and reliable driving skills.
• Readiness for frequent business trips and visits to customers.
• Ability to work with technical information and prepare structured answers.
• High level of communication skills skills.

Desired skills:

• Experience working with complaints or customer appeals.
• Experience working in a manufacturing company (B2B).
• Understanding quality management systems (ISO 9001, ISO 22000).
• Experience in international communication or working with a group companies.

We offer:

• A job in an international manufacturing company.
• All social guarantees according to the law.
• Possibility of booking military service workers.
• Competitive compensation, quarterly bonus and health insurance.
• Professional development.