Ringostat is looking for Customer Support Manager-a with knowledge of Polishlanguage, who will help our customers in using of service :)Our mission: to improve clients' businesses to the highest possible level! Here what clients and partners say about us :)Your skills:< strong style="font-weight: bold">Hard skills:Knowledge of the Polish language at the level of B2+/C1 strong>.Competent written and spoken language (Polish and Ukrainian).Computer skills at the level advanced user.Persistence.Ab
Ringostat is looking for Customer Support Manager-a with knowledge of Polishlanguage, who will help our customers in using of service :)
Our mission: to improve clients' businesses to the highest possible level!
Here what clients and partners say about us :)
Your skills:
< strong style="font-weight: bold">Hard skills:
- Knowledge of the Polish language at the level of B2+/C1 strong>.
- Competent written and spoken language (Polish and Ukrainian).
- Computer skills at the level advanced user.
- Persistence.
- Ability to learn / self-study.
- Wish to help people.
If you can more is great, so it will be easier for you.
If not, we will teach you and "lead you by the hand".
It will be a plus :
- English at the B2 level.
- An idea of what SEO is , PPC, web analytics, IP telephony, CRM.
The team is waiting for you:
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Processing of customer requests in chat, and sometimes in telephone mode (95% of requests in chat).Helping our users in setting up projects.Working with the knowledge base ( updating and writing instructions).Working with the CRM system to communicate with other departments of our teamFixing for the development team customer requests and bugs encountered by customers. We offer:
- Payment - rate + monthly bonus. This means that you yourself influence your income, but you have a "safety cushion" in the form of a fixed payment.
- Flexible work schedule with the possibility to start the working day from 8:00 to 10:00, and finish from 17:00 :00 to 19:00.
- The possibility to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of power outages.
- Individual and group work with a corporate psychologist.
- Paid vacation — 18 working days, 8 paid sick days per year, and 11 public holidays.
- Progressive, young and professional managers. We help to achieve the result if something does not work out, and do not interfere with work if everything is in order.
- A cool product that consists of 6solutions for marketing and sales. It is really easy to maintain, because Ringostat solves specific and understandable tasks for the business.
- Clearly defined career ladders with a clear development plan and salary growth. Therefore, you will never have questions: "How can I earn more? What is my possible career growth? What do I need to do to grow?"
- Systemic approach to adaptation: we have a structured plan of days , which includes 6 years of experience with our product. During the trial period, you will have a personal curator - one of our best employees.
- Profile events and chats for sharing experiences within a group of companies.
- Corporate events and entertainment. Even in difficult times, we do our best to lift the mood of our employees ;)
We are not saying that it will always be easy, but you will enjoy working with us and have a great experience :)< /p>
More importantly:
In addition to the skills described above, we are looking for someone who has a strong results orientation, is ready to open with colleagues and responsible for her work. If you feel that these qualities resonate with you, send us your resume and join our team! :)