Customer support specialist (soft collection) in SI Group, LLC

We are a neo-fintech / digital lender company that provides online loans through an automated technological platform. Our product allows customers to get a loan in a few clicks in a few minutes remotely.

Responsibilities:

• Making outgoing and receiving incoming calls from overdue customers debt;
• Consultation of clients regarding the state of debt and possible options for its repayment;
• Conducting correct and client-oriented negotiations in the soft collection format;
• Providing informational support to clients and helping them choose the optimal solution;
• Fixing the results of calls and agreements in the CRM system;
• Observing service standards and call center communications.

Requirements:

• Experience in a call center or debt collection would be an advantage;
• Complete verbal and confident communication skills;
• Ability to work with objections and emotional customers;
• Responsibility, stress resistance, result orientation;
• PC skills at the level of a confident user.

We offer:

• Salary: rate 22,000 UAH + bonuses based on work results (on average 40,000-45,000 UAH);
• Work format: remote or office
• Official employment in accordance with the legislation of Ukraine;
• Training, adaptation and constant support from the team;
• Friendly team and real opportunities for career growth;
• The necessary equipment is provided by the company.

Schedule work:

• Monday-Friday - selectable shifts: 08:00-16:00, 09:00-18:00, 12:00-20:00
• Weekends: Saturday, Sunday