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Customer Support Specialist (English) | Health & Fitness Apps in Fit4me
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Fit4me
Fit4Me is looking for a Customer Support Specialist who will be the voice of the brand for thousands of users around the world.
You will be responsible for the quality of every interaction with users: from email responses to working with reviews on Trustpilot, App Store and Google Play.
Your goal:to turn every call into a positive experience that builds trust in Fit4Me.
You work autonomously, but always in a team. Focus on speed (up to 1 hour for a response), quality of communication and proactivity.
You definitely need us if:It is important for you that users feel cared for, and not receive formulaic answers.
It is comfortable to work with a variable schedule.
You see in difficult situations an opportunity to strengthen user loyalty.
Do you want to influence the product: share insights with the team, update the FAQ, improve content for users.
He is ready to take responsibility for the result and make decisions independently within his zone.
Impact zone:Customer support via email in English: quick, empathetic, personalized responses that build trust in the brand.
Working with reviews on Trustpilot, App Store and Google Play: you turn a negative experience into a positive one through proactive communication.
Identifying technical problems and communicating with the tech team: writing structured bug reports, helping to quickly fix critical issues.
Updating content through the admin panel: you improve the user experience by adapting information to the needs of the audience.
Development of the FAQ knowledge base: making it as useful, understandable and relevant as possible for users.
Participate in the creation of content for the application, website and social networks: share insights from users that help the team better understand the needs of the audience.
A bridge between users and the team: you pass feedback and insights to Product, Marketing and Tech departments.
1+ year of experience in customer support (email support, live chat, or work with feedback).
English at the Intermediate+ level for confident written communication with an international audience.
High sociability: you know how to find an approach to different types of users and maintain a positive tone even in difficult situations.
Proactivity: you initiate improvement of service processes and share insights.
Adaptability: you easily adapt to the dynamic environment of a startup, where processes change quickly.
Autonomy: you make informed decisions and take responsibility for the result of your work.
Working conditions:
1. Schedule:
- Basic format: 6-hour shifts.
- Number of changes: 27-30per month.
- 12-hour shifts: from 5-8 times a month, counted as 2 separate shifts.
- Day off: 8–10 days off per month (flexible, chosen within the team).
- Trial period (1-2 months):$18/shift ($500/month).
- After the trial period: $23/shift ($600/month).
- Additional shifts: paid separately, at the same rate, night shift +$5
- Payment of salary: 1 time per month (from the 2nd to the 7th).
- Fully online.
- Key KPI: response to a client's request within 1 hour.
- The main goal: quick and high-quality response to the client's request.
- There are periods of intensity and rest (workload balance).
- The team itself distributes shifts and supports each other.
- Loyal atmosphere without strict control over "serving" time.
- Culture of trust - we value your results, not the number of hours in front of the monitor.
- Professional growth - you will receive full support when entering the position and constant development of skills.
- An inspiring team - you will work with open, innovative colleagues who value every idea.
- Social impact is an opportunity to work on a Ukrainian product that really improves the quality of life of people around the world.
- Opportunity to work with the highly competitive Health & Fitness niche at the stage of active scaling.
Your path:
interview with Recruiter > interview with Head of Support Department > interview with HR D > Job Offer
Fit4Me is a Ukrainian product startup founded in 2022 that creates a personalized Health & Fitness mobile product for users around the world. We work as a remote team of 50+ specialists from Ukraine and value the speed of decisions, autonomy and responsibility for the result.
Our mission is Fit your dream.
We believe that a healthy lifestyle should be easy and pleasant, so we create a product that helps to form sustainable healthy habits through positive and motivating experience.
Our principles:
?? Startup speed: we test ideas in days, not months. We make decisions quickly, without unnecessary processes.
?? Performance First: we focus on the measurable result. We run, test and improve without too much theory.
?? From idea to decision in minutes: minimal hierarchy, direct access to C-level and product leadership. If the hypothesis makes sense, we launch immediately.
?? Autonomy = responsibility: freedom of action without micromanagement means full responsibility for the result.
Fit4Me for those who:
- Wants to create products that really change people's lives.
- Values speed, autonomy and directness.
- Ready to take responsibility and be proactive.
- Wants to work in an environment of drivers where everyone strengthens the product and the team.
Join Fit4Me!
