Customer Support Specialist in Join.To.IT

Work schedule: 17:00 - 02:00 Kyiv time

The main purpose of the position:

Provide fast and high-quality customer support, help resolve technical inquiries and maintain a high level of service satisfaction by acting as the main point of contact between the customer and the internal team.

What will be required to do:

• Communicate with customers and provide support via phone, email and ticketing system.
• Assist in solving technical issues of customers.
• Work with CRM and capture user requests.
• Interact with the development team to resolve technical issues.
• Maintain a high level of customer satisfaction.
• Cook reports and metrics based on work results.

What you need to have:

• English from B2+ (oral and written).
• Experience in customer support or technical support will be an advantage.
• Strong communication skills and ability to work with clients.
• Ability to take responsibility and quickly resolve user requests.
• Experience communicating with native speakers will be a plus.

We offer:

• Working schedule: 17:00 - 02:00 (in Kyiv).
• Regular performance review.
• Covering of professional courses.
• Possibility of professional development and work with international customers.