Customer Support Specialist in Plumrocket Inc

Plumrocket Inc. is an international company in the field of e-commerce solutions.

We are looking for a customer support specialist who wants to develop in IT and e-commerce.

Responsibilities:

• Supporting English-speaking customers through the ticket system and online chat.
• Consulting on the use of company products.
• Working with technical cases together with the development team.
• Updating and supporting documentation products.
• Working with task accounting systems.

Requirements:

• Experience in customer support from 6 months.
• English language - level B2+ (written and conversational).
• Attention to details and responsibility.
• Correct and professional communication with clients.
• Willingness to learn and develop.

Will be an advantage:

• Basic understanding of web technologies.
• Experience with Magento, Shopify or other e-commerce platforms.
• Using AI tools at work.

We offer:

• Working schedule: Monday-Friday, 10:00-19:00.
• Bonuses based on work results.
• Paid vacation and official holidays.
• Professional development in the field of IT and e-commerce.
• Comfortable and cozy office in the center city.
• I work in an international company and a friendly team.

Salary depends on the results of the interview.

Even if you do not fully meet all the requirements, but have a desire to develop in IT and customer support, send your resume. We are open to motivated candidates.

 [email protected]  www.plumrocket.com