Customer Support Specialist in robota.ua

Hello, let's get to know each other! We are the robota.ua company - an online platform for job search in Ukraine. We are a part of the European holding Grupa Pracuj and a partner of the international network The Network.
Every day we help thousands of people to find work and companies to find employees quickly and comfortably.

Today you have the opportunity to join our team of professionals who confidently step towards the same goal and are united by common interests and values, because we are looking for a Specialist with Customer Care Specialist (Kyiv) in difficult situations

It will be a plus if you:

• Orientate in the OS (Windows/MacOS/Linux/Android/iOS) and browsers

• You know how to use DevTools (Console/Network/Storage)

• You have a basic understanding of API (REST/JSON)

• You know how to issue bug reports (steps/expected/fact/evidence) and worked/worked with Jira/YouTrack/Trello or similar

What will you be engage in:

• Accept and process applications from employers and searchers (phone, mail, messengers, chats)

• Advise clients on the operation of robota.ua services and help find solutions

• Diagnoses technical issues: collect details, check reproducibility, record facts

• Transfer tasks to development with a high-quality description and all the necessary data

• Help with settings and basic troubleshooting

• Support customers in online payment issues (on request)

• Conduct initial functional testing and smoke tests after updates

• Advise company colleagues regarding the site and internal system admin

• Interact with other teams (Product, Sales, Finance, Marketing, QA) so that the client gets results quickly

We are waiting for you:

• Official employment: 24 days of annual leave and paid sick leave

• Work schedule: Mon–Fri, 09:00–18:00, + reset hour

• Hybrid format of work in Kyiv (currently the team visits the office once a week)

• Medical insurance

• Professional training and development

• Bright, large and cozy office in UNIT.City

We are waiting for your resume and will be glad to meet yourevenge!