Customer support specialist in HealthJoy

Come for the mission, stay for the experience.
Simply put, we are a talented, hard-working and dedicated team. The mission is what fuels and inspires us, helping our huge number of US users, we simplify access to health care and insurance services for every customer.

We remove the complexity of using medical services in the United States. Our technology solution is changing the industry and giving users a simplified experience of accessing the most essential healthcare services, saving our platform users time and money.

Your influence:

• As a Healthcare Concierge (Customer Support Representative) you will be responsible for handling customer inquiries (tickets). Our highest priority is to provide quality service, fully informing members about their benefits and the best ways to use benefits in the shortest possible time
• Healthcare Concierge will communicate with our customers via chat and phone calls , to advise and help users to obtain a high level of health care. This may include telephone calls with our customers and/or representatives of Healthcare (insurance and health care) in the United States, to assist in making appointments with a doctor, to resolve other inquiries
• Healthcare Concierge will search for doctors, hospitals and other health care facilities that most closely match our customers' needs, and will also conduct further communication with providers
• On this position you will collaborate with your team, administrative or clinical staff of healthcare facilities to determine the best strategies to support our members
• Provide a WOW experience and care to our users

Your experience and skills:< /p>

• Experience of 6 months or more
• Experience in Customer Support/Customer Service will be a plus
• High level of English (Upper-Intermediate+)
• Strong critical thinking skills (ability to ask questions, gather relevant information, think through solutions and conclusions)
• Ability to adapt to frequent changes
• Well-developed communication skills (using the most effective channels for communication: internal and external)
• High level of empathy in daily interactions with clients and colleagues
• Computer literacy (Office Suite and Google Programs)
• Ability to fully work both individually and in a team
• High level of responsibility

Role Details:

• Working hours 5/2 - Mon-Fri: 15:30 - 24:00
• 20 paid vacation days within 12 months, and paid sick leave

Benefit package

The work must be meaningful and beneficial. That's why HealthJoy offers a robust employee benefits package, including:

• Employment:

HealthJoy is a part of the Ukrainian Diia City. From the first working day, we sign a Gig contract through the Vchasno system.

• Competitive compensation:

A base salary that increases with your promotion at HealthJoy. In 1.5 years, you can double your base salary.
At HealthJoy, we always recognize our employees and send valuable prizes to people who care about our customers and demonstrate exceptional performance.

•  Career development:

You will have the chance to go through the career path from junior to middle and senior specialist, and eventually grow to Team Lead Deputy or Team Lead. In addition, there are opportunities for horizontal development and transfer to adjacent teams to the position of L&D trainer or QA analyst.

• Health care:

As a healthcare company, we simply cannot afford to leave our employees without healthcare. We provide health insurance for employees, as well as the ability to insure relatives at reduced rates.

• Education:

We offer English language classes, a corporate L&D platform to support professional development, as well as internal and external educational activities for our employees. Our training and development department will provide you with a broad knowledge base about the American health care system and cultural specifics.

•  Psychological Health Support Program:

Each employee has access to 20 personal therapy sessions per year with a psychologist/psychiatrist or psychotherapist, as well as additional mental health lectures from the comfort of their home.

•  Company Events:

To stay in touch with your team even in these difficult times, we hold happy hours, team building and team meetings, as well as various educational and entertainment events.

•  Gym:

We cooperate with one of the largest sports hubs in Ukraine - Sport Life. You will have the opportunity to take advantage of corporate discounts and various special offers.

• We work remotely and provide the necessary equipment for work.

HealthJoy is committed to creating a diverse environment and prides itself on providing equal opportunity as an employer. All qualified candidates will receive fair employment compensation regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis prohibited by federal, state, or local law.