Customer support service operator in QA Factory

QA Factory is a leading Ukrainian outsourcing IT company with ten years of experience in the field of software development and implementation of modern information technologies in business.

The company was founded by a team of enthusiasts in in the field of IT, which are focused on creating high-tech solutions in the field of business process automation, business virtualization and cloud technologies. We strive to provide our customers with the highest level of service, because we believe that the quality of support is an important aspect of the success of any business.

Responsibilities:

< li>Provide high-quality customer support through various communication channels (phone, e-mail, chat).
• Promptly resolve customer inquiries and problems, ensuring a professional approach to each case.
• Maintenance of documentation and registration of requests in the system accounting.
• Cooperation with other departments to achieve the best solutions for customers.
• Collecting feedback from customers and participating in process improvement based on the received data.
• Participation in the training of new employees (if available).

Requirements:

• Experience in customer service or similar roles will be an advantage.
• Excellent communication skills in Ukrainian and Russian (knowledge of English will be a plus).
• Ability to work in stressful situations and resolve conflicts.
• Knowledge of basic computer programs will be an advantage (MS Office, CRM -systems).
• Result orientation and desire to help people.

We offer:

• Competitive salary and bonuses for performance.
• Opportunity for professional growth and development.
• Friendly team and supportive atmosphere.
• Work schedule from 10:00 a.m. to 7:00 p.m., 5/2 and the opportunity to work in a modern office.
• Excellent material motivation system.

If you have a desire to become part of our team, send your resume.

Join in visit us at QA Factory and help us make our service even better for our customers!