Customer Support Representative (Turkish language) in SoftSvit

Hello! 

We are IT company SoftSvit. Our team develops and implements web products, their design and development, and also provides full service support for our customers.

We are always happy to welcome to our team, enthusiasts who will develop and maintain high standards of service quality for our customers.

We pay attention to your Hard-skills:

• Proficiency in writing in Turkish language atlevel B2 and above;
• Experience in online chats/tech. support (will be an advantage);
• Competent and fast construction of sentences without losing the quality of correspondence;
• Type speed not less than 160 characters/min;
• Advanced PC user, administration skills (Windows) preferred;

Also, important for us Soft-skills:

• Multitasking, flexibility;
• Time management;
• Tolerance, respect, altruism;

Your daily tasks will be:

• User support in the incoming chat mode;
• Identification of the motive of the client's appeal;
• Analysis of problems, that arise for the user and the search for solutions to the problem;
• Communication with other departments of the company and reporting to the relevant departments;

We offer:

• Schedule:12-hour shifts: (2 days/2 weekends/2 nights/2 weekends );
• Paid corporate training and internship;
• Official employment, paid vacation and hospital;
• English language courses;

If you feel a match, quickly send your CV and let's get acquainted!
< strong style="font-weight: 700">Regards, SoftSvit team!