Customer Support Representative (Remote) in Dripify

Customer Support Representative (Remote) віддалено Dripify isapioneering remote-first ITproduct company specializing inthe development ofoutreach automation products. Weempower businesses byenhancing the efficiency and organization oftheir hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless. Are you passionate about customer service and technology? Weare seeking adedicated Tech/Customer Support Representative tojoin our team atDripify, aleading B2B SaaS product company. Project— dripify.io Sales automation platform designed for marketers, business owners, and sales teams that allows automating lead generation onLinkedIn. Here issome ofwhat you willdo: Provide timely and strategic customer support via live chat and email inIntercom Successfully onboard new users, help set uptheir accounts, troubleshoot issues, and ensure they get the most out ofour platform. Advocating for the customer bysharing their feedback with other departments toimprove processes and product offerings. And everything else that goes along with providing outstanding customer service Mandatory requirements: Advanced proficiency inEnglish (Written). Minimum of3years ofexperience incustomer support. Basic knowledge ofticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.). Previous experience inaSaaS business environment ishighly desirable. Strong organizational skills, ability tomanage multiple issues/projects, and exceptional communication skills. Availability for 8-hour shifts, 14:00-22:00 UA time, with weekend coverage appreciated. Here iswhat weoffer: 100% remote position, providing flexibility and work-life balance. Competitive salary reflecting your skills and expertise. 24days ofpaid vacation per year torecharge and relax. 10days ofpaid sick leave. Educational opportunities. Compensation budget for medical and hobby/sport expenses. Generous budget for birthdays and anniversaries. Online and offline team events. Acollaborative and innovative work environment with passionate team members. Hiring process: ✅Call with Recruiter— ✅Test task— ✅Interview with Head ofSupport— ✅Offer