Customer Support Representative (English B2+, Tech, Remote) in WOW24-7

WOW24-7 is an outsourcing company that provides services in the field of Customer Support.< /p>

Customer Support is helping customers solve any questions related to the product or services. The support department is the link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to purchase the product again, because quality support is part of the company's service.

We cooperate with technology companies and successful startups from more than 20 countries of the world, market leaders in Europe, the USA and Canada. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the customer's expectations and instead hear "WOW" thanks!

Why choose us?

• A friendly team of over 200 professionals;
• Remote the format of work from any corner of Ukraine and the world;
• Mutual assistance to achieve a common result;
• Absence of micromanagement and bureaucracy;
• Trust and responsibility when completing tasks;
• 24-7 communication with mentors and colleagues.

We are currently looking for an attentive and diligent Customer Support Representative who will provide customer support on our customer platforms. Projects the team works with:

• The company works with visuals that are PowerBI extensions;
• The company specializes in storage solutions;
• The company uses AI-based software to track the temperature inside the trailer;
• Help desk software designed to help e-commerce companies manage and optimize their customer service operations.

Requirements:< /p>

• Previous experience of working in Customer Support from 6 months;
• Experience of working with CRM/ATS systems;< /li>
• Excellent command of the English language, both written and spoken (Upper-Intermediate level at least);
• Highly developed communication skills;
• Willingness to work with people and to help them with issues of different levels of complexity;
• Ability to act in non-standard situations;
• Skill to explain complex things in simple words.

Responsibilities:

• Communicating with customers through various channels such as calls, chats and letters;
• Processing orders, forms, applications and requests from customers;
• Saving information about customer interactions, transactions and feedback, as well as actions taken fori solving their problems;
• Coordinating with the team to ensure customer satisfaction and providing follow-up services as needed;
• Participating in trainings to expand product knowledge and improve skills as a Customer Support Representative.< /li>

Terms:

• The main format of work is remote;
• The trial period lasts 2 months;
• 5 working shifts per week: morning (8:00-16:00), daytime (16:00-00:00) and night (00:00-8:00);
• Night - mandatory (two per week) with an additional bonus;
• 2 floating weekends per week.