Customer Support Operator (Italian Desk) in EvoPlay

Do you speak Italian at a conversational level and are looking to start your career in a stable Ukrainian IT company? Send us your CV and get to know our team — we are looking for a Customer Support Operator to join our Italian desk.

Responsibilities:

• Provide high-quality customer support in Italian via email and chat, answering questions related to the company’s products and services

• Consult customers by phone in Italian (up to 15% of the workload)

• Respond to customer requests and resolve inquiries in a timely manner

• Escalate technical and financial issues to the relevant teams

• Collect customer feedback for further communication and improvements

• Promptly report identified issues or errors on supported platforms and resources

Requirements:

• Confident spoken and written Italian (strong B2 level or higher)

• Own laptop and ability to work remotely with a reliable power supply

• Well-developed written and verbal communication skills

• Previous experience in customer support will be a plus

We offer:

• Shift schedule 2/2/2 (8:00–20:00, 2 days off, 20:00–8:00, 2 days off)

• Stable and timely salary payments

• Career growth and professional development opportunities

• Access to a self-learning library with hundreds of e-books, courses, seminars, and training for professional and personal development

• 15 paid working days of annual leave, paid sick leave

• Medical insurance coverage within Ukraine

• Group discussions and individual sessions with a psychologist