Customer Support Operator in Bykova Recruitment Agency

Our client is a fintech startup (Forex product). They are looking for a full-time, remote Customer Support Operator to join their team.

What you will need to do:

— Working with support cases (chats, emails, and phone calls).

— Make first contact with new clients.

— Help our customers with onboarding.

— Collect and process clients’ feedback.

— Provide regular reports to our clients.

— Participate in updating internal documentation (such as Help Center, CRM etc).

Requirements :

— English B2.

— Experience with trading must have.

— Psychologically resilient and customer minded.

— Good communication skills.

— Responsible and attentive to details.

— Quick to learn and ability to multitask.

— Experience in supporting forex or trading platforms, ensuring reliable functionality and user satisfaction.

We offer :

?? Work schedule is from 10 AM to 7 PM

Opportunity for growth

 Remote work

A fun and friendly team