Customer support manager (with knowledge of the English language) in Simply Contact

Simply Contact is an international company in the field of customer support that works with clients all over the world , and is one of leaders in their field.

We help companies stay competitive, improve service quality and customer efficiency through quality and omnichannel customer support outsourcing. Our clients include WizzAir, Bolt, DittoMusic, Howly and more. The company has been on the market for 11 years, more than 600 employees in 4 locations in Ukraine and Poland.

Our international awards and recognitions:

• Gold Winner — Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs) - 2022
• Silver Stevie Award for Contact Center of the Year - 2023

We are actively developing and expanding the customer support representative team.

Here are the key tasks of the position:

• Communication with users (banks) through e-mail and ticket channels
• Providing regular updates to internal stakeholders on the status of bank-related issues and resolutions.
• Registering all interactions and maintaining accurate records of communications with banks in the ticketing system.
• Collaboration with internal teams as necessary to escalate and resolve complex issues that may arise from banks contacting us, such as simple and critical changes ;

Necessary knowledge and skills:

• Advanced English level (С1);
• Desire to learn new things;
• Empathy, sociability, responsibility, focus on growth and results;
• Experience in Customer Support will be an advantage

We offer:

• Stable salary. Rate + monthly bonus.
• Convenient work schedule: Monday - Friday from 11:00 to 19:00
• Work in a convenient and comfortable office in Lviv;
• Opportunity to grow and develop in a dynamic company.

Interested? Join! Send us your resume and we'll get in touch with you!

We are in Telegram

Ми вInstagram https://www.instagram.com/accounts/login/

Ми у Facebook https://www.facebook.com/simplycontact/

Наш сайт https://simply-contact.com/ru/about/

+38(067)252-18-82 — Богдан