Customer support manager (with knowledge of German) Remote in Telsel, TOV

We are an outsourcing call center that has been actively developing in the market since 2013.

Over the past 10 years, we have become an international outsourced call center with offices in Colombia and Ukraine, providing reliable inbound processing calls and sales to our partners.

Today we serve clients from various industries in Kazakhstan, Europe and Latin America.

Our highly professional team consists of more than 250 specialists who united by common goals and values.

Your future duties:

• processing of customer requests (complaint, proposal, question) and choosing the optimal solution.

• Informing customers and working with objections.
• Consultations and ordering as needed.
• Decision on compensation and recording in the client's card.
• Transfer of the complaint to the responsible person (if necessary).

  
  

What you need to join us:

• Knowledge of the German language at level B2 and above

• Availability of PC/laptop, headset and stable internet.

• Fluency in PC and office programs.

• Ability to work with objections is desirable.

• Experience in a call center will be a plus

We offer:

• Completely remote work from home.

• Convenient  graph  work: Monday-Friday from 10:00 to 19:00

• A stable salary consisting of a fixed rate.

• Professional and career growth, the opportunity to grow to Team Lead

• Free corporate training, as well as a nice bonus after successful completion and employment.

• Online trainings and professional development at the expense of the company.

• Friendly team and mentors who will always help.

• Gifts for work anniversary and employees' children on holidays.

• Special bonuses for managers with the highest indicators: individual schedule, payment of sports subscriptions or payment of foreign language courses, payment of entertainment tickets and other privileges.

• Promotion "Bring a friend" (for every friend who gets a job in the company, you get a nice bonus)

Why it's cool:

This is a completely remote work from home, which allows you to work from anywhere in the world without the need to spend time and money traveling to the office. Fixed salary. You will become part of a dynamic and friendly team, where you will be supported at all stages of adaptation. Interesting tasks, cool colleagues and all opportunities for development.

To book an interview, leave a comment or write to Telegram: @HR_mTina