Customer Support Manager (VIP) in Favbet

FAVBET is an Entertainment Tech company founded in 1999. We develop betting and gaming services, sponsor and develop sports.

We've been making the game spectacular for over 24 years. FAVBET is a team where everyone makes sports brighter, and the game experience is unique.

FAVBET supports both professional athletes and amateurs, sponsors Premier League teams and regional championships. It is a responsible company that stands for betting culture and gaming culture. We also invest in the fight against addiction, help to overcome crisis situations, monitor compliance with age restrictions for players.

We are looking for an Experienced Manager who will be responsible for personal customer service in the VIP segment.

Main tasks:

• Online customer support;

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• Processing of incoming e-mail requests, chats, calls;
• Outbound activity in the form of SMS messages, e-mails, calls with the purpose of retention;
• Maintenance of the customer base.
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It is important for us:

• Experience of working as a contact center manager from 6 months in the field of betting/gambling;
• Experience in online sales, telemarketing or experience as a VIP manager of online resources will be an advantage;
• Multitasking and work with several processes in parallel, ability to switch;
• Willingness to work for results and develop within the company;
• Fluent command of the Ukrainian language;
• Communication, passion for sports, sense of humor;
• Age from 21 (this is provided for by law about gaming business)

We offer:

• Competitive salary, depends on KPI;
• Shift schedule - 12 hours, 2/2, 4-6 nights per month (however, we are always flexible and go to a meeting);
• Official employment;
• Individual professional development plan;< /li>
• 24 calendar days of paid vacation and compensation for 10 sick days;
• Medical insurance or gym membership;
• Free corporate English language courses;
• A modern, comfortable office (near Pochaina station) with countless goodies, snacks and coffee;
• A cool team of creative and interesting people.

Join the team Favbet and light up the game with us!