Customer Support Manager (Spanish) in Yellow Stone

Yellow Stone invites a Spanish-speaking Customer Support Specialist to its team! 

We are looking for a professional who will become the voice and support of our company, providing the highest level of customer service.< /p>

Why Yellow Stone?

We we create an atmosphere where every employee feels valued and has the opportunity to develop. If you are ready for challenges and want to become part of a professional team - we are waiting for your resume!

What will be included in your duties?

• Support customers via e-mail and chat: prompt answers to questions about the company's products and services.
• Helping customers by phone (up to 15% of working time).
• Responding to requests and solving customer problems, in particular redirecting complex technical and financial issues to the relevant departments.
• Reporting on identified errors or shortcomings for their prompt elimination.< /li>

What we expect from candidate?

• Spanish at B2 level and above.
• Confident use of PC and office programs. 
• High communication skills - both written and verbal.
• Experience in the field of customer support will be your plus, but the most important thing is the desire to learn!

What do we offer?

• Remote work format - work from anywhere of the world.
• Convenient schedule: 2/2 (2 day shifts from 8 a.m. to 8 p.m., 2 days off; 2 night shifts from 8 p.m. to 8 a.m., 2 days off).
• Competitive salary with bonuses and stable payments.
• Career growth and learning: access to the Self-learning library, paid courses and internal trainings.
• 15 working days of paid vacation and paid sick leave.
• Medical insurance and psychological support (group discussions and individual sessions).

 Join Yellow Stone - be the face of quality service!