Customer Support Manager (German) in Yellow Stone

Yellowstone is a Ukrainian IT product company operating in international markets. We are fast-growing, focused on creating high-quality products, solutions and services in the field of information technology.

Now looking for a Customer Support Representative with knowledge of the German language.

- advanced German (B2), spoken and written;

high level of communication and writing skills: ability

- communicate with customers on the phone, work with calls and resolve issues through electronic correspondence; >

- high level of stress resistance;

Would be a plus:

- work experience in a similar position;

- ability to type quickly;

- competent and quick construction of sentences without losing the quality of correspondence;

What do we offer?

- flexible schedule 2/2: 2 days from 8:00 to 20:00, 2 days off, then 2 days from 20:00 to 8:00, 2 days off;

< span style="font-weight: 400; font-style: normal; text-decoration: none">- income above the market, with the possibility of growth according to the professional level;

- constant practice and language improvement (communicating with neites);

-16 paid days vacation+ additional day off for the birthday;

- 22 paid juice deys;

- health insurance (after 6 months of work);

- education and development (lectures, trainings, courses, guest speakers and electronic library);

- volunteer activities (donation, helping animals, charity auctions and much more);

-work in a strong team, thanks to which you will definitely gain new knowledge and skills;

- constant support of your supervisor, team leader and team leader;

- referral program.

Do you want to come with us?
Then get to know our values ​​and tasks better:

We have the values ​​that permeate our processes and work:

• Client is our main value! We are Customer Care, not just Support, we constantly strive not only to fulfill the user's request, but also to make him happy

• Development - helps us and our users. We develop our personal qualities, improve our skills, appreciate new experiences

• Team - what can improve your mood in the morning like a good joke from a colleague? A team is people from whom you will always get support

• Nothing says about our Reputation better than positive feedback. We are happy to collect them and brag to our competitors) Join!

Your daily tasks will be:

- communication with customers through chats, emails and calls;

- solving simple technical issues, for example, restoring access to of the account in case the customer forgot the password;

- help with verification or registration;

- resolving issues with payment and other similar requests.

- redirection of requests for solving technical and financial difficulties customers to other departments of the company, receiving feedback for further information to the client.

We are waiting for your resume! See you soon!