Customer Support Manager ( Product owner) in LimTC

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide daily customer and technical support for the web application, responding to inquiries via phone, chat, and email.

• Test the web application functionality after updates, identifying and reporting bugs or inconsistencies.

• Handle 10–20 client calls per week and ensure timely responses across all communication channels (calls within 1 min, chats within 2 min, emails within 24 hours).

• Support clients through product training sessions and assist during live or on-site demos when required (all international travel expenses covered).

• Collaborate with the client and internal team to ensure smooth communication and process alignment.

• Ensure compliance with operational standards, internal policies, and GDPR.

• Identify opportunities to improve service processes and contribute to the creation of onboarding or knowledge base materials.

• Proactively manage personal development and reach out to the Team Lead for training support when needed.

Required Experience / Characteristics:

• Previous experience in customer support or technical assistance roles.

• Excellent spoken and written English.

• High attention to detail and accuracy in both communication and documentation.

• Strong organizational and problem-solving skills.

• Proactive and self-motivated individual with the ability to work independently.

• Basic technical understanding of web applications and CRMs (experience with Zendesk, Pipedrive — a plus).

• Experience with financial systems or terminology (invoices, PO numbers) is a strong advantage.

• Willingness to travel abroad for client training sessions (expenses covered).

Working hours:

•  9 AM - 6 PM, Monday to Friday. 

Benefits:

• Work in a dynamic environment with native English speakers 

• 100% remote position

• Ukrainian Holiday coverage

• 18 paid vacation days 

• Equipment provided

• A chance to grow within an innovative international IT project

• Opportunity to contribute directly to the product, share ideas, and apply creativity

• Fully covered international business trips

• Work with amazing, talented teammates in a friendly and supportive environment