Customer service manager (Polish language) in Yellow Stone

The Ukrainian product IT company "Yellow Stone" is looking for an employee for the position of "Customer Support Manager" with knowledge of the Polish language. strong>.

Your duties:

• Provide qualified customer support via e-mail and chat, answer for questions about the company's products and services, sometimes also consultation in telephone mode(up to 15% of the volume of work);
• Respond to customer requests and solve their problems;
• Transferring requests to solve technical and financial difficulties of users , receiving feedback for the purpose of further informing users; 
• Informing about detected problems or errors on supported resources. Our candidate: Fluent in Polish (level B2 strong>and above);
• Knowledge of PC at the level of a confident user;
• Has highly developed written and verbal skills;
• Experience in the field of customer support will be an advantage.

We offer:

• Remote work format; 
• 2\2 schedule, where you work 2 days from 8:00 a.m. to 8:00 p.m., 2 days off, and 2 days from 8:00 p.m. to 8:00 a.m., 2 days off; 
• Competitive salary + bonuses, stable payments; 
• Opportunities for professional growth and career development in the company;
• 15 working days of paid vacation;
• Paid sick leave;
• Medical insurance; 
• Group discussions and individual sessions with a psychologist;
• Self-learning library, access to paid courses;
• Own platform for various courses/seminars/trainings, created by the company. 

If you are communicative, result-oriented and have a desire to develop, join our team!