Customer Support Manager (billing/payments/ refunds) in SKELAR

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with co-founders, we gather strong teams to launch product IT businesses and win in global markets.

Now we are looking for Billing Specialist to one of our businesses.

Billing Support is a team of specialists in dynamically developing and evolving field of payments. We work remotely, we advise users from different parts of the world on payment issues, we investigate interesting cases like real detectives, we pump our own expertise in the field of online payments in order to perform even more efficiently.

Outside of work, we gather for team activities and, of course, donate to the Armed Forces to bring victory closer.

What do we expect from you:
—Upper Intermediate (B2+). It is very important for us, because we communicate mainly in English;
— Willingness to work some shifts in the evening hours (19:00 - 03:00);
— Experience working with clients: by phone, email , in chats and/or live;
— Experience with online payments. A basic understanding of how the field of online payments works and experience with fraud and chargebacks are also welcome;
— Initiative and organization - we are not shy to talk about problems and propose ideas, we know how to take responsibility for achievements and setbacks, we control our working hours are changing;
— Inside you lives a detective who loves to investigate complex situations, analyze facts and dig into its root cause, offer ways to solve it;
— Unlimited desire to learn and develop in IT.

“Wow! And how exactly is the work going?”:
— We communicate with English-speaking customers through calls, chats and tickets regarding payment issues;
— We solve complex requests that are transferred to us from the first line of support. Examples of complex requests: "I want to return the funds!", "I want to report a technical problem with payments"; we detect abnormal errors, a drop in the throughput of payments, etc.;
— We develop professional skills at trainings and lectures for further career growth.

“Cool, I can do all this. And what do you offer in return?”:
—For the sake of the team, we are ready for anything: we help to grow and develop within the payments team and even in IT projects of the holding;
— The possibility of networking and exchanging expertise with colleagues from of other teams and projects within the holding;
— A team where everyone supports each other, where they trust you as much as possible and do not even track yourcomputer, where 99% of the processes are configured and described;
— The possibility of reviewing the salary immediately after the trial period ends and every six months after that. Receiving bonuses for good performance every month;
— We monitor health with a corporate doctor;
— Health insurance, sick leave and 18 days of paid vacation per year;
— We work remotely by default;
— The schedule of a billing agent is 18-19 shifts per month. Morning - 07:00-15:00, afternoon - 15:00-23:00, evening 19:00-03:00.

We are very much waiting for you in our team!