Customer Support Manager in Ringostat

Customer Support Manager Kyiv, Odesa, Cherkasy, remotely Ringostat is currently looking for a Customer Success Manager who will help our customers use the service :) For the last 1.5 years, we have received the "High Performer" award every quarter on the authoritative G2 feedback service and are among the 15 best services in the world in our category. We are the only official technology partner of Google Analytics among similar services in Eastern Europe. Our mission: to improve our clients' business to the highest possible level! Just look at what clients and partners are saying about us :) Your skills: Hard: Competent written Taus language. The skill of working with a PC is on par with an advanced user. It will be a plus: English at B2 level, understanding of SEO, PPC, web analytics, IP telephony, CRM Soft: Persistence. Ability to study/self-study. Desire to help people. If you learn more, great, it will be easier for you. If not, we will teach you and "conduct an engagement". Your tasks: To handle the customer's appeals in the telephone mode (95% of the appeals are answered). Help our users set up projects. Work with the knowledge base (updating and writing instructions). Work with the CRM system for communication with other departments of our team. To record for the development team the wishes of the customers and the problems faced by the customers. We offer: Payment - rate + monthly bonus. This means that you influence your income every time, but you have a "safety cushion" in the form of a fixed payment. Flexible work schedule with the possibility to start the working day from 8:00 to 10:00 and finish from 17:00 to 19:00. Ability to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in the event of a power outage. Individual and group work with a corporate psychologist. Paid vacation — 18 working days, 5 paid sick days, and 11 public holidays. The ability to use a corporate bot that combines the most powerful artificial intelligence available today. Opportunity for training and development: experience and support of our employees, help in professional adaptation under supervision throughout the trial period. Internal corporate discounts on various services, including discounts on English courses. Quick decision-making and testing of ideas — absence of unnecessary micromanagement bureaucracy. Work in a company where you are heard and listened to, the manager is open to dialogue and suggestions. Hold profile events to share experiences among groups of companies. Corporate events and entertainment. Even in difficult times, we will do everything possible to raise the mood of our employees ;) Respectfully: In addition to the skills described above, we are looking for a person who has a strong orientation to results, is ready to be frank with colleagues and responsible for his work. If you feel that these qualities resonate with you, send us your resume and join our team! :)