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Customer Support Manager in Uployal

Posted more than 30 days ago

103 views

Uployal

Uployal

0
0 reviews
Without experience
Chernivtsi
Full-time work

Translated by Google

What will you do:< ul style="font-style: normal; font-weight: 400">Providing customer support for the CRM system and applications: analyzing requests, identifying and reproducing problems, finding and providing solutions. Sorting requests and assigning tasks to relevant teams.Creating and maintaining tickets in Jira, monitoring development and testing progress.Resolving technical issues at the user level.Writing and updating technical documentation.Formation of weekly reports on client activity.

What will you do:

< ul style="font-style: normal; font-weight: 400">
  • Providing customer support for the CRM system and applications: analyzing requests, identifying and reproducing problems, finding and providing solutions.
  • Sorting requests and assigning tasks to relevant teams.
  • Creating and maintaining tickets in Jira, monitoring development and testing progress.
  • Resolving technical issues at the user level.
  • Writing and updating technical documentation.
  • Formation of weekly reports on client activity.
  • Working with API technical documentation.
  • Our expectations:

    • From 1 year of experience as a Customer Support Manager.
    • Experience with Jira and Confluence.
    • Excellent verbal and written communication skills.
    • Working with helpdesk programs (Zendesk, Intercom or similar).

    It will be a plus if you have:

    • Understanding SDLC.
    • Basic API knowledge.
    • Experience with technical documentation.

    If this is about you, send your resume!

    Why is this an interesting opportunity? We offer:

    Interesting tasks: the opportunity to work in a modern product IT company, where initiative is supported and always ready for changes.
    Comfortable conditions:a convenient office in the center of Chernivtsi or the possibility of remote work.
    Flexible schedule:working week from Monday to Friday, with a flexible start from 9 to 11.
    Social guarantees: paid holidays, sick leave.
    Corporate events: regular team building and other events for the team.

    Join us and become part of a team that is changing the business world for the better!

    Translated by Google

    Without experience
    Chernivtsi
    Full-time work
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