Customer Support manager in WebPort Technology

Main responsibilities:

Managing and coordinating the work of the customer support team.
Implementing solutions based on artificial intelligence to automate and optimize support processes.
Configuring and adapting AI solutions to improve department efficiency.
Cooperation with other departments to ensure high levels of customer satisfaction and effective resolution of their issues.
Deep knowledge of company products and services to provide accurate information to customers.
Upholding established standards and meeting customer service goals.
Initiating suggestions for improving service processes.
Processing requests and completing tasks assigned by supervisor.

Requirements to the candidate:

Experience in management positions in the field of customer support.
Practical experience in implementing and configuring AI solutions for the needs of the support department.
Ability to cooperate with various departments of the company to achieve common goals.
Basic knowledge of the company's products and services.
Team management skills, results orientation and customer orientation.
High level of communication skills and responsibility.
Level of knowledge English language - B2 and above.

We offer:

Work in a dynamic team of a product-oriented company.
Opportunity for professional growth and training.
The work schedule is flexible with the possibility of remote work.
An interesting and ambitious project. Timely and decent salary payment.