Customer support manager in CCIG Ukraine

CCIG is a unique organization in the contact center industry, created by professionals , which specialize in multi-channel communication with the end customer. We focus on flexible processes, modern technologies and creative people. We are one of the largest groups of contact centers in Poland and Ukraine.

Why choose us:

• Team:Join our team with the best and most loyal managers.
• Office:We are located in Kyiv, 20B Stepana Bandera Ave. We offer the opportunity to work both in the office and in remote mode.
• Events: We always have interesting events that help strengthen the team spirit and have a great time together :) Make sure ourselves < /li>
• Trainings for professional development at the expense of the company
< /ul>

 We we are looking for a person who:

• MUST speak English - minimum level B2.
• Customer-oriented, open and sociable.
• Communicative, responsible, focused on results.
• Ready to workminimum 140 hours per month. The project works 24/7.

In this position you will be responsible for:

• Consulting (< b style="font-weight: 700">incoming line ONLY calls + correspondence)
• First contact with customers and support customers in finding information about flight schedule, route, date of flight and reservation system .
• Supporting customers in the complaint process.
• Supporting customers at every stage of their journey.
• Providing appropriate assistance to people with special needs.
• /ul>

  What we offer:

  • Competitive pay: rate + bonuses.
  • Full training and support from experienced trainers and managers.
  • Career growth in the CCIG Group company.
  • Opportunity to work remotely.
  • Cool team of creative and interesting people.
  • li>

  If you are ready to join our team and have a desire to provide whatsleep customer support, send your resume and we will contact you for an interview.

  Join us and become part of our successful team!