Customer Support (German/Polish/Spanish/Portuguese) in EvoPlay

Evoplay is a Ukrainian IT product company operating in international markets. We are a fast-growing company dedicated to creating high-quality products, solutions and services in the field of information technology. / Polish languagefor our product.

If you like helping people, communicating with clients and developing in an international environment - we would be happy to meet you!

Requirements

• One of the languages:German / Spanish / Portuguese / Polish - level B2-C1 (oral and written)
• Communication and customer orientation
• Ability to work with stressful situations
• Experience in support - will be a plus not mandatory
• Willingness to work with gambling product

Work schedule

• Remote work
• Shift schedule (day / evening / night changes)
• The schedule is formed in advance

What do we offer?

• Income above the market with the possibility of growth according to the professional level
• Constant practice and improvement of a foreign language (communication with natives)
• 16 paid vacation days + additional birthday day off
• 22 paid sick days
• Medical insurance (after 6 months of work)
• Learning and development: lectures, trainings, courses, guest speakers, e-library
• Volunteer activities (donation, helping animals, charitable initiatives)
• Working in a strong team where you will gain new knowledge and skills
• Constant support from supervisor, team leader and HR
• Referral program

Do you want to join us? Then I get to know our values and tasks better:

We have values that permeate our processes and work:

• The client is our main value! We are Customer Care, not just Support, we constantly strive not only to fulfill the user's request, but also to make him happy
• Development helps us and our users. We develop our personal qualities, improve our skills, appreciate new experiences
• Team - what can improve the mood in the morning like a good joke from a colleague? The team is people from whom you will always get support
• Nothing speaks of our Reputation better than positive reviews. We are happy to collect them and brag to our competitors) Join!

Your daily tasks will be:

• communication with clients via chats, emails and less often calls;
• resolving simple technical issues, for example, restoring access to the account in case the customer forgot the password;
• assistance with verification or registration;
• resolving payment issues and other similar requests;
• redirecting requests for solving technical and financial difficulties of customers to other departments of the company, receiving feedback for further information client

We are waiting for your resume! See you soon!