Customer Support Expert (English A2-B1) in OBRIO

OBRIO — grocery store IT company from Genesis business ecosystem. Our team consists of over 120 talented professionals whose ambition and drive to succeed help us create the best products on the market. Our offices are in Kyiv and Warsaw. 

We are developing Nebula is the largest brand in the niche of spiritual self-discovery. Nebula has over 45 million users worldwide. The product has repeatedly become the #1 app in the Apple Store and Play Market in the US, Canada and Australia. Nebula is available on iOS, Android and Web. 

The mission of our product is to make people happier by improving the quality of their relationships. 

A few achievements we would like to share with you:

• 45+ million users from all over the world;
• Users from 50+ countries;
• 4.8 average rating in the AppStore (out of more than 215 thousands of ratings).

Who are we looking for?

As we are growing rapidly, we are always looking for responsible customer support experts. By joining our team, you will be able to work on a flexible schedule of your choice: morning, day or night shifts. You can choose the work pattern yourself (3 work shifts - 2 days off / 4 work shifts - 2 days off).

Please note that all communication regarding the selection process for this position will be done by e-mail. Therefore, please do not forget to regularly check your e-mail (including the spam folder).

What does the team of experts do?

We are developing a platform for consultations in the field of astrology and "wellbeing". Our specialists do socially useful work. People often lack communication, confidence in the future, support and motivation. Every once in a while, they just want to vent and hear that everything is going to be okay. We help people from all over the world cope with various life situations with the help of astrology, spiritual practices and coaching tools.

Our consultations help people look at the situation differently, give them space to thoughts Having received insights, a person can find meaning where he did not notice it before. Our consultations add optimism and new meaning to people's lives, because for many people talking is a great way to cope with psycho-emotional stress. In addition, our consultations increase the self-esteem of clients, which has a great effect on their everyday life.

Your tasks:

• Providing advice to website clients via live chat using astrology, tarot, esoteric tools coaching and spiritual practices;
• Providing responsive and prompt service to meet the needs of our users;
• Contribute to the achievement of the team and company goals.

About you:

• You speak English at the A2-B1 level;
• You are interested in astrology, tarot, esotericism, mindfulness and life coaching, and you also know them. All this knowledge is used for high-quality communication with our users. If you feel that your knowledge is not enough, we provide training, a knowledge base with described flows for various cases and guides for all tools, and our experts and mentors will advise and accompany you are in the first stages.
• You have excellent communication skills and a high level of emotional intelligence;
• You are confident in using a PC and computer programs;
• You type quickly - 35 words per minute;
• You show attentiveness, perseverance and responsibility in your work.

It will be great , if you have:

• Experience of commercial/volunteer work in call centers, psychological support services, social work, as chat operators;
• Certificate life coach/psychology education;
• Knowledge and/or experience of working with vulnerable people who need support;
• Confidence, enthusiasm and ability to manage workload;
• Desire to develop your knowledge and skills.

Working at OBRIO is:

• A great opportunity to start your career in IT from scratch; 
• Good compensation that allows you to focus on project development and professional growth to the level of Shift Lead or Team Lead;
• Flexible work schedule; 
• Strong professional team - you will have the opportunity to share knowledge with colleagues and gain new experience; 
• Opportunity to improve knowledge of the English language, as well as study and develop professionally; 
• Interesting and challenging tasks. We love those who are not afraid to go beyond the limits.

Let's reach for the stars together!

More about us on social networks:  Facebook, Instagram, LinkedIn, TikTok.