Customer support engineer (IT support, with training) in Binotel, TOV

Hello! 

We are an IT company that offers IP telephony services for business. We make the process of communication with customers simple and fast thanks to our modern telephone systems. We are already 15 years old.  really the best in this market!

Interesting information about us: Binotel team

We are forming a team of new specialists, and since we are a new team - you will have the opportunity to develop and grow faster. Therefore, let's get to know each other and if you feel that there will be a Match, I am waiting for your feedback.

What we have:

1. The office is equipped with a generator, so you can work regardless of power outages.

2. A comfortable workplace with all the necessary tools for productive work.

3. Unlimited coffee and lounge area.

Convenient schedule with floating weekends (5/2) from 9:00 - 18:00/09:30 - 18:30

Financial stability — official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under KZpP.

Salary review every year.

Internship is paid from the first day of training -lasts 2 months. 

Step by step adaptation to the position. 
At first, you will undergo training under the guidance of an experienced trainer, combining theoreticno classes and practical tasks. During the training process, you will have the opportunity to test your knowledge through practice, receiving support from the team at every stage. 
After successful completion of training, you will be assigned a supervisor who will always provide assistance and promote further development in the company. Also, there is a large Knowledge Base, where you can read the information at any time.

Any idea you have will be heard,and if it helps to improve our work, we will implement it.

Now about the expectations from the specialist I am looking for:

• Experience with clients is not mandatory, we provide full training
• You learn new things quickly
• Communicable and able chirp like a nightingale
• Attention to detail and have basic technical skills
• Have a strong desire to develop and improve

What you will be doing:

• Take customer inquiries over the phone and assist with technical issues.
• Perform initial diagnosis of difficulties and provide quick recovery solutions.
• Remotely connect to customer equipment to verify settings and fix malfunctions.
• Advise users on the correct use of the company's products.
• In case of more complex requests, transfer them to the second support line.

What can you do learn to:

• Effectively resolve technical issues and quickly find the cause of complexity.
• Work with modern IP telephony technologies and equipment.
• Interact with customers and improve skills communications.
• Perform diagnostics and configure equipment remotely.
• Collaborate with the team and transfer complex cases to the second line of support.
• Develop your knowledge in the field of technical support and telecommunications.

After learning this, you can get a promotion!

How is the salary formed?

The salary of everyone in the company isfrom the rate and additional non-material rewards for better work performance.

About the probationary period

He is in this position for 2 months

About our hiring process

A team leader personally reviews all feedback and conducts phone and online interviews. We make decisions quickly and provide feedback (both the continuation of communication and its termination) immediately or the next day.

Only a few days can pass between responding to a vacancy and receiving an offer.

The sooner you send your CV, the faster you will get your dreams!