Customer Support Engineer in Binotel, TOV

Hello! 

We are an IT company that offers IP telephony services for business. We make the process of communication with customers simple and fast thanks to our modern telephone systems. We are already 15 years old.  really the best in this market!

Interesting information about us: Binotel team

What will you do:

• Accept inquiries from customers over the phone and assist with technical issues.
• Perform initial diagnosis of difficulties and provide quick recovery solutions.
• Connect to customer equipment remotely to check settings and correct malfunctions.
• Advise users about the correct work with the company's products.
• In case of more complex requests, transfer them to the second support line.

Now about the expectations of the specialist we are looking for:

• Experience working with customers is not necessary, we provide full training
• You learn new things quickly
• Communicable and able to chirp like a nightingale
• Attentive to details and have basic technical skills
• Have a strong desire to develop and improve

What we have:

• Ability to work remotely
• Convenient schedule with floating weekends (5/2) from 9:00 - 18:00/09:30 - 18:30
• Financial stability — official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under KZpP.
• Salary review every year.
• Internship opaid from the first day of training -lasts 2 months. 

Step-by-step adaptation to the position.
At first, you will undergo training under the guidance of an experienced trainer, combining theoretical classes and practical tasks. During the training process, you will have the opportunity to test your knowledge through practice, receiving support from the team at each stage. 
After upon successful completion of training, you will be assigned a supervisor who will always provide assistance and promote further development in the company. Also, there is a large Knowledge Base where you can consult information at any time.

Any idea you have will be heardand if it helps to improve our work, we will implement it.

What you can learn:

• Effectively solve technical issues and quickly find the cause of complexity.
• Work with modern technologies and equipment for IP telephony.
• Interact with clients and improve communication skills.
• Perform diagnostics and configure equipment remotely.
• Collaborate with the team and transfer complex cases to the second line of support.
• Develop your knowledge in the field of technical support and telecommunications.

Learning this can get you a promotion!

Binotel is your start in the IT direction!

The sooner you send your CV, the sooner you will receive your dreams!