Customer Support in Automat-it

Direct message the job posting member from Automat-it Michele Ben Uziahu Michele Ben Uziahu Global Recruitment Manager at Automat-it |🎗️ DescriptionAutomat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness. Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact. We're looking for a Customer Support to join the FinOps Analyst team in Lviv and help us create leading-edge technology solutions for our customers.📍 Work location - hybrid from Lviv or KyivResponsibilitiesBe a first point of contact for Automat-it customers regarding their AWS billing and consumption dataWork closely with Automat-it customers to help them understand, monitor and analyze their cloud consumption dataSuggest cost optimization opportunities in customers' environments, implement or supervise the implementation of the recommendations Create and manage data alerts and budgets based on data models to identify anomalies in cloud spend Create and deliver ad-hoc reports and dashboards Onboard new customers to Automat-it services Make an impact on internal FinOps tool development skillsFluent written and verbal communication skills in EnglishExcellent organizational and task management skillsSolid working experience with spreadsheets, reporting, and task management systemsAbility to analyze various volumes of data and generate meaningful insightsAbility to translate reports into actionable recommendationsA Bachelor's degree in computer science, engineering, math, finances, or operations research - advantage Have practical experience in FinOps or similar cloud-related roles - advantageIT project experience in a similar role or as a junior Project Manager - advantageUnderstand cloud services, architectures, and tools - advantageWorked with cost management tools, such as CloudHealth or Anodot - advantageBenefitsAn opportunity to work in a community of Cloud infrastructure professionals: 60+ DevOps engineers (senior, middle level), Solution Architects, MLOps and FinOps engineers, tech management team, and NOC 24/7 team (on calls) If you need a co-working place with 100% backup (internet, electricity, heating + shelters) — we have free places in Kyiv and Lviv (all expenses fully paid by the company) Laptop for work, additional equipment if needed20 paid working days off, unlimited paid sick leaveMedical insuranceReferral program — enjoy cooperation with your colleagues and get a bonusCompensation for sports and English coursesCompany events, team buildings, birthday and special occasions giftsAutomat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team. Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інше Галузі ІТ-послуги та ІТ Консалтинг