Customer Success Manager | SKVOT in Laba

Transforming the online education market, opening offices in 10+ countries and becoming a unicorn company 🦄 are the goals of Laba Group. We have already united more than 800 colleagues developing projects in 8 countries. For 9 years, we have launched 1400+ courses and trained 200,000+ students in the global market. And also created 5 brands of online education: Laba - a school of professional developmentSkvot - a school of popular culturerobot_dreams - a school for growth in ITVocabulaba - an English school for professionalselvtr - an online school in the USA and the United KingdomSchool of popular culture Skvot - a battery of up-to-date skills for quick start in the creative industry. Collaborations with top specialists in film, media, art and advertising. We have knowledge with which imagination flies into space, and ideas "tear apart" the Lions in Cannes. To continue to win, we need a team of the best. Therefore, we are currently looking for a Customer Success Manager who will help our customers get the best educational experience by solving all their questions and needs. In this position, you will: communicate with students and help them solve questions related to education (questions about course and its filling, according to work with a personal account, etc.); you will achieve set goals and KPIs; you will collect feedback from customers for the production department and our social networks; you will solve various complex cases during student training Requirements We will feel connected if you: have experience in sales or in customer support from 6 months; you like to talk on the phone, you have a great pronunciation; you know how to listen and ask a lot of questions; you know how to deal with negativity and still close the client's need; you are not afraid of KPIs and are ready to enjoy the results together with us; you are self-motivated and manage your work independently time; get high from positive feedback from studentsBenefits Points of our offer list: Flexible schedule: full-time work with a loyal approach (8:00/11:00 - 16:00/19:00). We are result-oriented, not time-tracking. Format: remote / office / hybrid. We have an office with a generator in Podil, and we also compensate co-working spaces in case of outages, if you are not from Kyiv Unlimited education: access to all our courses for free, compensation for professional training on other platforms and learning English Unlimited vacation and generous sick leave. Rest is also about health. By the way, we also provide support in the form of compensation for mental and physical health. Socially responsible environment: we regularly launch charity projects and meetings, because we strive to help Ukraine and the Defense Forces. The ability to influence the product: you will be able to see the results of your work and understand its value. I dream of a team that will support me with a meme, and will help to deal with the fakap. Work processes at Laba Group are about openness and mutual respect without compromise. Our recruitment process: screen your resume → interview with a recruiter → test → interview with the Head of Customer Experience → an offer in your mail. Do you feel a match? Fill out the form and join 😉 Show more Show lessPosition level Basic level Type of employment Full time Job duties Support service Industries IT services and IT Consulting