Customer Success Manager, Partner Experience in MOVA. Consulting

Job Title: Customer Success Manager, Partner Experience

Location: Remote

Employment Type: Part-time

| Company

Biohackers World is a leading US?based health and wellness company, hosting conference and expo events, bringing together science, wellness, and community. Events are hosted in Los Angeles, Chicago, Miami, New York City, where we connect health innovators, visionary speakers, spirituality, longevity experts, and health optimization enthusiasts into one transformative experience. We create an immersive environment where ideas are exchanged, collaborations are formed, and the future of health and technology is shaped.

|    Role Overview

The Customer Success Manager for Partner Experience serves as the primary liaison for our organization, event partners and speakers. You will ensure seamless communication, guide through onboarding, maintain accurate records, and execute event?related activities. By maintaining organized correspondence, up-to-date information, and proactive support, you'll help drive partner satisfaction and contribute to the overall success of each event.

|    Key Responsibilities

Communication & Email Management

• Manage daily email flow and maintain organized correspondence.

• Ensure accurate and timely communication with partners, speakers, and stakeholders.

• Provide clear responses to attendee inquiries and customer support requests.

Partner & Speaker Coordination

• Support communication with partners and speakers.

• Assist the Partner Success Manager in maintaining a smooth communication flow.

• Help onboard partner companies and maintain structured communication throughout the event cycle.

Database & Administration

• Keep database records accurate and up to date.

• Maintain structured documentation and communication logs.

Attendee Management

• Assist with attendee registration and record accuracy.

• Respond to participant questions and provide support before and during the event.

Operational Support

• Provide administrative and coordination support as needed.

• Assist with additional tasks to support event preparation and execution.

Tools & Systems

Experience or familiarity with:

• Notion

• Google Suite (Gmail, Calendar, etc.)

• Luma (or other event tool)

|    Qualifications

Experience    
2–4+ years in Customer Success, Account Management, or Partner Management within SaaS/technology.

Communication Skills    
Excellent written and verbal communication; ability to convey concepts to non-technical stakeholders. 

Analytical Ability    
Strong data-driven mindset; comfortable using CRM (eg, Hubspot, Salesforce) and analytics dashboards. 

Problem Solving    
Proven track record of turning at-risk accounts into satisfied, expanding customers. 

Collaboration   
Ability to work cross-functionally with Sales, Events, and Marketing teams. 

Travel  
Occasional visits to US events if required.