Customer Success Manager CA in Upstars

UPSTARS is a product IT company with which both people and brands soar. We know how to launch stellar projects in the field of iGaming

Our main focus is B2B services and technology solutions for clients from all over the world. And yes, maintaining a legal and transparent market in Ukraine is a must-have, so we were the third in the country to receive a B2B license for the provision of gambling services.

We are expanding our dream team and looking for Customer Success Manager CA.

Your future tasks:

- control of the base of VIP players of the Bronze segment;

- maintenance of activity users on projects;

- returning clients from inactivity;

- providing personalized assistance to clients and forming a positive client experience on the project;

- processing incoming and outgoing communications according to tasks and client requests;

- work simultaneously in several communication channels: calls, letters;

- possibility to work according to the schedule 18:00-02:00 Kyiv time. Work schedule from Mon to Fri.

Your skills:

- fluent English (both spoken and written)

- the ability to communicate on the phone and in letters;

- the ability to interest the client in projects, it is interesting to emphasize the positive aspects of the project;

- work with player objections;

- multitasking;

- the ability to allocate working time and stick to the set deadlines;

- the desire to learn new tools, work with them and develop new knowledge;

- empathy and stress resistance in complex cases.

Desirable, but not critical:

- ability to use Excel;

- experience with SoftSwiss administration .

- experience in gambling.

 Our advantages:

- we like tasks with an asterisk, because they reveal potential;< /p> from scratch;

- we use cloud storage, Kubernetes and other components of digital maturity;

- we strive to automate the routine in order to use time for development and professional growth within the company;

p>- we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

 Mast-hev:< /p>

- hybrid work — work where it is comfortable and safe;

- flexible start of the working day — start when it is convenient for you;

- official registration in Ukraine or of Poland - we will support you in solving bureaucratic issues and help with documents;

- 20 days of paid vacation, public holidays and sick days - we are for work-life balance;

- medical insurance in top clinics — we care about your health;

- Benefit cafe — spend monthly on hobbies, hobbies, sports, etc.;

- events — take part in master classes, visit team-building and corporate events;

- study, study and study again — an individual budget for courses, corporate English, workshops and an online library.

You have the desireand the desire for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let's get to know each other!