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Customer Service Manager in Automated UX
Posted more than 30 days ago
194 views
Automated UX
Without experience
Part-time work
What we offerFull time$5/hr, $1 increase every two months if KPIs are reachedUnlimited vacation days, 12 vacation days per year are paidRequired skillsAdvanced EnglishCustomer Service experience 6+ monthsWould be a plus, but not requiredIntercom experience (or another Help Desk like Zendesk)Support Quality Assurance (emails, calls, tickets)Chatbot workflows setupZapier integrations setupWhat you will doAnalyze conversations clients have with our AI chatbot and locate incomplete responsesImprove
What we offer
- Full time
- $5/hr, $1 increase every two months if KPIs are reached
- Unlimited vacation days, 12 vacation days per year are paid
Required skills
- Advanced English
- Customer Service experience 6+ months
Would be a plus, but not required
- Intercom experience (or another Help Desk like Zendesk)
- Support Quality Assurance (emails, calls, tickets)
- Chatbot workflows setup
- Zapier integrations setup
What you will do
- Analyze conversations clients have with our AI chatbot and locate incomplete responses
- Improve Help Center knowledge articles to improve AI chatbot responses
- Analyze conversations clients have with our support agents and provide feedback with improvement suggestions
- Set up chatbot flows (training will be provided)
What to expect
- 100% English speaking environment
- Promising career in AI — the future of customer service
- Team driven by a mission to automate customer service
How to apply
- To apply, you must fill out a Google Form with a test task (takes up to 1h)
- Please only apply if your English is advanced and you currently live in Ukraine
Without experience
Part-time work