Customer Success Manager B2B in Pharmbills

Direct Message Participant Putting a Job from Pharmbills Andrii Girzhev Andrii Girzhev Head of Talent Acquisition @ Pharmbills | Recruiting expert About the Companywe Enable Clients' Business Growth with Highly Trained, "Customer First" Teams Dedicated to Performance Excellence and Superb Service. Our Teams Are Made Up of Representatives Who Are The Foundation of Our Business; Our Customer Success Managers (CSMS) Move Them Forward. CSMS LEVERAGE THEIR EXPERIENCE IN RELATIONSHIP Management While Menering and Developing the Team to Contribute to the Company 'Reputation CSMS are there es they are to maximize Value from Service. They're Closely Englished with The Company's Leadership to Shape The Business Strategy, Maximize Revenue, Influence Growth, and Inspire Impactful Change D Understanding of the Client's Needs, and the Capacity of the Team And the Business to Meet and Exceed the Clients' Expectations. KEEP UP WITH INDUSTRY News, Trends, and Best Practices.Client Service: Champion The Client in All Interations and Strive for 100% Client Satisfaction. Act As a Liaison Between the Client and the Team. KEEP BOTH PARTIES INFORMED OF Developing Matters and Project Progress, UpcomING Commitments, and Responsibilites. Share Weekly Reports with Clients.Strategic Thinking: As The Client's Strategic Advisor, Guide them to Success by Identifying and Driving Expancing Opportunities. Play An Active Role in Shaping The Overall Business Strategy.initiatiate: Analyze Data/Metrics/Industry Trends to Proactiely Anticipate Future Issues, Provide Innovativ MANCE Management of a Team of Team Leads (TLS) and Representatives. Draw on Interpersonal Skills to Align The Team with Organizational Goals. Track The Performance of TLS and Representatives to Find Ways to Constantly Improve. Energize the team by Building Relationships and Synergies.coaching: Guide the Development of the Team's Skills and Performance. Provide Prompt, Balanced and Constructive Feedback to TLS and Representatives. Encouroge A Healthy, Stimulating Team Environment WHERE Every Member of the Team Can Thrive. Encouroge A Growth Mindset.comMunation: Promote the Sharing of Information. Respond to All Communication from Clients and Team Members Promptly and thoughtfully.qualifications2+ Years' Experience in Client-Facing / Account Management /Performance Management Roles.Unitority Degree in A Relevantsubject.Fluency in English and Ukrainian.Interview skills and project management skills will be an advantage.Organizational Skills: establishes correct processes and procedures to achieve business objectives; excellent time management skills with the ability to meet performance targets within tight deadlines.Analytical Skills: builds a logical approach to address issues and opportunities.Problem-Solving: looks for creative solutions to complex problems and acts in a flexible and decisive manner.Stress Tolerance: functions well in a high-paced and, at times, stressful environment; ability to deal with ambiguity and uncertainty in the workplace.Emotional Intelligence: has a keen awareness of self and others, and manages conflict and interpersonal issues effectively.Tech savvy: ability to quickly learn new technologies e.g., client software; proficiency with Microsoft Office Suite and G-suite.Required SkillsCurious: You’re intellectually curious. You ask questions and relentlessly pursue “the why”.Fast to action: You make decisions with boldness and confidence, even when faced with uncertainty.Excellent communicator: You keep your communication clear and simple. You listen to understand, and you confirm understanding.Conscientious: You take your commitments to others seriously and you have strong integrity.Unflappable: You’re calm under pressure and believe in yourself and your team’s ability to get the job done.Unstoppable: You are determined to succeed and your energy and passion will drive our business forward.What’s in it for you24 Business days per year PTO policy.Medical insurance.Educational budget.Opportunity to collaborate with Pharmbills’ leadership to shape the business strategy, learn new things, and grow your career.Opportunity to share your experience as you influence and mentor other professionals.Surround yourself with a smart and diverse group of people. Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Розвиток бізнесу, Продажі і Служба підтримки Галузі Інформаційні послуги, ІТ-послуги та ІТ Консалтинг і Аутсорсинг та офшоринговий консалтинг