Customer Success/ Account / Operations Intern in StopFail

Format: remote / full-time
 Company: StopFail | English & Soft Skills (Global EdTech)
 Старт: одразу після оффера
 Оплата: стажування — unpaid, після — $350 + бонуси

 Твій вхід у Customer Success та EdTech

StopFail — міжнародна EdTech-компанія, яка працює з IT та Digital-фахівцями по всьому світу. Ми допомагаємо людям прокачувати soft skills, проходити співбесіди в топ-компаніях та виходити на міжнародний ринок. Наші випускники працюють у Google, Meta, WIX, EPAM.

Customer Success у StopFail — це не «підтримка за скриптом».
Це роль, яка напряму впливає на результат клієнта, LTV бізнесу і репутацію бренду.

Ми відкриваємо безоплатне стажування для людей, які хочуть увійти в Customer Success / Account / Operations через реальну роботу з клієнтами, процесами та даними.

 Ця роль — для тебе, якщо

This is a unique position for a person who combines empathy for people and systems thinking. You will be the first support for the client before and after payment and an important link between clients, sales, mentors and the owner.

We are looking for a person who:

• ready to learn quickly and take responsibility

• wants to develop in Customer Success, service, operations and communication

• not afraid of spreadsheets, CRM and deadlines

• wants to work in an international EdTech environment, not "just chat".

Experience is not critical.
Proactiveness, attentiveness and willingness to be helpful are critical.

What will you do during your internship

• Onboard customers by adding them to chats, tables and channels

• Perform administrative tasks (open courses on the platform, issue invoices, monitor order in CRM, keep processes up-to-date and transparent)

• from 09:00 to 10:00 Kyiv time distribute new registrations and leads in CRM

• control the payment calendar and set the Sales task in CRM, who needs to issue an invoice

• monitor attendance, progress and LTV of each customer

• collect reviews, prepare business cases and publish them on the website and other platforms

• tell people about our trainings - in calls

 What will you learn1. Customer Success and operations

• Full cycle of work with the client before and after payment

• Onboarding, Support, Retention and Continuation

• How to measure LTV, retention, churn

• How CSM affects business revenue
  
  

2. Systems and tools

• Working with CRM

• Google Docs / Sheets / Calendar as an operational tool

• Structure of client databases and data control

• Interaction with Sales, Marketing, Mentors
  
  

3. Communication and psychology

• How to communicate with customers in different states

• How to support, but not "shift the responsibility"

• How to communicate product value without sales pressure

It will be easier for us to work if you have

• basic experience in customer service / administration / sales

• confident use of Google Docs, Sheets, Calendar

• understanding Telegram and Zoom

• minimum CRM experience

• Ukrainian and Russian - confidently

• English — pre-intermediate

Your soft skills

• systematicity and attention to detail

• responsibility and ability to meet deadlines

• calm, mature communication

• proactivity: if you see a problem, you offer a solution

• ability to work at a pace and with many tasks in parallel

 KPIs with which you will learn to work

• client onboarding up to 1 hour after payment

• Client LTV

• % of extensions at the end of the month

• number of reviews collected

• accuracy and timeliness of data in CRM

What you get

• real experience in Customer Success, not "study cases"

• mentoring support and training

• understanding how the EdTech business works from the inside

• certificate after internship, letter of recommendation from CEO 

• possibility to switch to paid position

• free conversational English course

• experience in an international team where your work directly affects the client's result

Format: remotely, communication from 10:00 a.m. to 7:00 p.m. in Kyiv
Graph: 5/2 + weekend shift, 30hours per week
Duration of internship: normal; text-decoration">for free, after the resultFill out the form https://forms.gle/RTcwYP3LnPqEEFno9">