Customer service specialist in Promotion

Our Client - one of the leading pharmaceutical companies, which has been operating in Ukraine for more than 20 years, announces the position of Customer Service Specialist

Main duties: 

• To build and maintain relationships with distributors 
• To proceed with order taking and invoicing by performing coordination of customers’ orders and payments in cooperation with Finance & Trade Departments
• To handle claims, returns, provision processes
• To process in CEP SAP and internal SCh tools for the sales administration 
• To track and follow-up the picking, handling, and product withdrawals or deliveries against processed orders together with the Warehouse division. 
• To report on sales turnover, returns, KPIs within the frame of established SCh procedures & tools, to provide other required reporting 
• To ensure transversal cooperation and data exchange with affiliate business units and supporting functions 
• To drive sales administration for continual improvement 

Requirements: 

• Minimum 1 year of customer service management, logistics, sales administration, or customer service experience, ideally in pharma or FMCG. 
• Experience and values building long-term relationships with customers 
• PC literacy, SAP/R3, BW module
• MS Office (expert in Excel) 
• English level B1-B2 both written and spoken 
• Communication and presentation skills 
• Customer-focused attitude 
• Strong planning, organizing, and decision-making abilities 
• Time-management skills 

COMPANY OFFERS: 

• Competitive remuneration and social package 
• Work and development in a highly professional team