We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.Requirements:Excellent verbal and written communication skillsFlexibility to work various shiftsStrong problem-solving abilities and attention to detailsUpper-Intermedi
We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.
Requirements:
- Excellent verbal and written communication skills
- Flexibility to work various shifts
- Strong problem-solving abilities and attention to details
- Upper-Intermediate English (B2+) level or higher, both written and spoken
Responsibilities:
- Provide exceptional customer service through various channels (phone, email, chat)
- Assist customers with their inquiries
- Troubleshoot and resolve issues
- Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices
Work conditions:
- Remote work
- The probation period is 2 months
- Flexible days off (2 per week)
- Work shifts per week: 2 types of shifts: morning 07:00—15:00, day 15:00—23:00 (GMT+2).
- 18 paid vacation days per year to rest and recharge
- 15 paid sick leave days to cover unforeseen situations
- An open and friendly team where ideas and initiative are truly valued
- The opportunity to influence processes and suggest improvements that make work more comfortable and effective.