Customer service manager (online chat / support) in Belka S.A., FOP

City: Kyiv
Salary: UAH 34,000
Schedule: 5/2
Format: not remotely, office

About us

We are a modern company that provides services and goods online and values ​​a high level of customer service. Our goal is to quickly and efficiently solve user requests and create a positive experience of interaction with the brand.

Responsibilities:

• Processing customer requests in online chats, instant messengers and email.

• Consulting about the company's products and services.

• Resolving customer problems and requests in a timely manner.

• Maintaining documentation and databases applications.

• Cooperation with other departments to solve complex requests.

• Control of service quality and compliance with company standards.

Requirements:

• Experience in the field of customer service or online support - but not mandatory.

• Proficiency in Ukrainian and Russian languages; English is an advantage.

• Communication, patience, politeness.

• Ability to work in multitasking mode.

• Basic skills of working with PC and CRM systems.

We offer:

• Work in a modern team and comfortable conditions.

• Stable pay and bonuses based on work results.

• Training and mentoring.

• Opportunity for professional growth to a senior specialist or head of the support department.

• Friendly team and positive atmosphere.