Customer Support Representative (Polish language) in SoftSvit

Hello!

We are IT company SoftSvit. Our team is engaged in the development and implementation of web products, their design and development, and also provides full service support for our customers.

We are always happy to welcome to our team, enthusiasts who will develop and maintain high standards of service quality for our customers.

We pay attention to yourHard-skills:

• Polish spoken/written level from B2 (important: business vocabulary);
• Experience of working in online chats/tech. support (will be an advantage);
• Competent and fast construction of sentences without losing the quality of correspondence;
• Type speed not less than 160 characters/min;
• Advanced PC user, administration skills (Windows) are desirable;

Also, soft-skills are important for us:

• Multitasking, flexibility;
• Time management;
• Tolerance, respect, altruism;

Your daily tasks will be:

• Supporting users in the incoming chat mode;
• Identifying the motive of the client's appeal;
• Analyzing the problems that the user has and searching for solutions problems;
• Communication with other divisions of the company and reporting to relevant departments;

We offer:

• Schedule:12-hour shifts: (2 day/2 weekend/2 night/2 weekend);
• Paid corporate training and internship;
• Official employment, paid vacation and sick leave;
• English language courses;

If you feel the match, hurry up send your CV and let's get to know each other! Regards, SoftSvit team!