Customer service manager (incoming line, remote) in lifecell

We are a telecommunications group led by lifecell.

We provide mobile and fixed communications, internet, television and digital services for million users throughout Ukraine. During the war, we make sure that the country stays connected: we invest in batteries and generators so that our base stations work even without electricity.

And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new ideas and share experience. There is the stability of a large group of companies lifecell and Datagroup, the flexibility of modern business and the support of the international holding company NJJ Capital, which helps each of us grow. 700">Manager for work with clients of the transport company (incoming line, remote)!

The following interesting tasks await you:

• Reception of incoming calls from customers transport company.
• Providing advice on services, tariffs and shipments across Ukraine.
• Help in ordering additional services.

We would like to see in you have the following experience and qualities:

• Fluent command of the Ukrainian language.
• A confident user of a PC (office programs, fast typing).

We are at lifecell and Datagroup we build a team in which everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics.

We are especially happy to see veteran candidates among our candidates - your experience will be an added advantage.

Key competencies:

• Resistance to stress: We value the ability to maintain calm, poise and a professional tone in any situation.
• Customer orientation: For us the main thing is to put the client in the center of attention, be polite and offer simple solutions.
• Empathy: It is important for us to understand the client's condition and needs, creating a trusting atmosphere.
• Communication skills: We value clarity in expressions, the ability to listen and maintain a meaningful dialogue.
• Attention and work with information: We note the ability to quickly find data, correctly record appeals and not lose details.
• Digital literacy: confident work with a PC and the ability to quickly learn new programs is important.

We can offer:

We value our employees and create all the conditions for a comfortable and productive work. By joining our team, you will receive:

• Employment in accordance with the legislation of Ukraine in the Datagroup company.
• Guaranteed and timely salary, as well as a full social package. Hourly pay and bonuses.
• Paid Introductory Training:Don't worry if you don't have experience - we'll teach you! The training lasts 5 working days and will help you quickly learn all the necessary skills.
• Remote work format: You independently choose a comfortable space for work, you can work in the office or remotely (your own PC/laptop with Windows 10/11, a headset, stable Internet and a quiet room are required). Availability of alternative power/internet sources in case of outages would be an advantage.
• Flexible working hours:The line is open daily from 9:00 AM to 8:00 PM, working shift is from 7 hours, two floating weekends per week.
• Medical insurance: Taking care of your health is our priority value, which we ensure after six months of working in the company.
• Mobile communication for employees: You can use corporate tariffs to always stay in touch.
• An inspiring team: Cooperation with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, youth programs and environmental initiatives.

Working with us, you become part of a strong, modern and dynamic company that is already today builds the telecom of the future.