Customer service manager (care department) in Ringostat

Ringostat is a Ukrainian AI platform for business that provides tools for telephony, call tracking and call analytics. Our success is confirmed by the trust of more than 3,000 companies, including well-known brands Peugeot, Olx, Ajax and many others. We have a wide partner network of more than 250 top digital agencies, integrators and other companies that use our product every day in their work and improve their business results.

Our mission: to make our clients' business rational and efficient.

Simply look, what our clients and partners say.

We are looking for a Manager who does not just "close the appeal", but builds a feeling of support.

If it is important for you that the client leaves the conversation satisfied, and you want to develop in the IT environment - let's get to know each other :)

Why is it interesting to work with us:

1. Working with well-known brands, large clients.
2. Clearly prescribed career ladder, a clear plan for development and growth of the material part.
3. Progressive, young and professional leaders We help to get results if something doesn't work out and we don't interfere with work if everything is fine.
4. Systematic approach to adaptation: we have a structured plan every day, which is invested with 9 years of experience of our product in different formats. And you will also have a personal curator - one of our best employees.
5. Your own universe: a closed forum, your own Wikipedia and your own library, a gamification system, an internal currency (netpeaks) and a store (Netpeak Store), a meme generator :)

What for us important:

1. Respond to incoming customer requests (50% messengers, 25% phone calls, 25% video meetings).

2. Fluent command of the Ukrainian language and written literacy.
3. Ability to quickly learn a large volume of information.
4. Customer orientation: you know how to listen and maintain a conversation, have a sense of humor.
5. Interested in modern technologies, IT.

Will be a plus:

1. Work experience in a similar position (customer support department, customer care department, personal manager).

What will you do:

1. Reply on the eardays of customer contact.
2. Teach customers the correct and full use of the service.
3. Help in the implementation of additional Ringostat tools to solve customer problems.
4. Communicate with customers and understand their level of satisfaction with the service.
5. Proactively and promptly respond to customer problems and their solutions ("alert" system in our CRM).

What we offer:

1. Flexible work schedule with the possibility to start the working day from 8:00 to 10:00 and end from 17:00 to 19:00.
2. The possibility to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of a power outage.
3. Paid vacation — 18 working days, 8 paid sick days per year without certificates and 11 public holidays.
4. 50% compensation for professional training: courses, trainings, webinars, etc.
5. Social package in the Cafeteria Plan format — UAH 3,000 per quarter, which you can spend on education, sports, health, hobbies and more. The company compensates 50% of the costs, and the choice is yours!
6. Additional paid days off, which are provided when certain life circumstances occur.
7. Availability of a transparent Sabbatical policy (long vacation for 1-3 months).
8. Opportunity for training and development: experience and support of our employees, assistance in professional adaptation under supervision throughout the trial period.
9. Internal corporate discounts on ordering food, entertainment, household services, technology, education, books, health, sports and financial services.
10. Quick decision-making and testing of ideas - no unnecessary bureaucracy and micro-management.
11. Profile events and chats to share experiences within a group of companies.
12. Team activities to support each other even in difficult times.
13. A clear position and concrete actions for the approach of Victory. Since the beginning of the full-scale invasion, we have allocated more than $4,000,000 to the military and humanitarian direction.

And we consider one of the most important advantages to work in a company where you are heard and listened to, and the manager and team are open to dialogue and suggestions