Customer service manager in Englishdom

Hello! We areEnglishdom, an online English school where you learn without stress and with real progress.
We have been working since 2010 and during this time have helped70,000+ students to speak English. Englishdom is a large team of teachers and specialists who make education convenient and effective every day.

And now we are looking for a Customer Service Manager to make the service even better together

 Who we are looking for:

Your experience:

• From 6 months in the field of working with clients;

• Experience in customer retention and working with upsells will be an advantage;

• Sufficient command of the Ukrainian language;

• Ability to work with CRM and other administrative systems.

Your approach:

• You are really interested in helping people;

• You are responsible, attentive, stress-resistant and quickly navigate information;

• You know how to communicate confidently, even in difficult situations.

What will happen in your tasks:

• Processing requests in CRM (automatic and manual), outgoing calls;

• Coordinating customer requests with other departments;

• Quick and high-quality resolution of student issues;

• Resolving non-standard situations, working to prevent student outflow;

• Using internal systems: CRM, quizbot, Slack, knowledge base, etc.;

• Constant monitoring of updates and innovations in processes.

What we offer:

• Stable payment: 14,600 UAH fixed + KPI;

• Fully remote format - work from anywhere in the world;

• Flexible schedule: 5 days/week, one weekend - Sat or Sun. Shifts: 7:00-16:00 / 10:00-19:00 / 13:00-22:00;

• Paid vacation and sick leave;

• Paid 5-day training;

• Day off for all public holidays;

• Short working hours on Fridays;

• Paid day off for birthdays of employees and their children;

• 50% discount on English lessons for you and your children;

• Free speaking clubs;

• To 80% compensation for professional training;

• Opportunity to grow in the EdTech market with huge potential.

Let's get to know each other! Send your resume and we will be in touch. We are waiting for you in the Englishdom team