Customer service manager in Joys

Maximilian E. Schmitt e.K. is a dynamic company specializing in the management of premium apartments and hotels. They provide guests with an unforgettable stay experience. The company is actively developing and is looking for a reliable and responsible Customer service manager who will help maintain a high level of service.

Responsibilities:

Interaction with customers:

• Providing information about the company’s services and facilities.
• Processing of reservations and customer requests.
• Solving problem situations and customer complaints.
• Maintaining a positive image of the company.

Administrative work:

• Maintaining a customer database.
• Preparation of reports.
• Fulfillment of other assignments of the management.

Teamwork:

• Interacting with other departments of the company to ensure effective work.

Requirements for the candidate:

• Languages: Fluency in German and English (oral and written).
• Communication skills: Ability to communicate clearly and politely, ability to find a common language with different people.
• Customer focus: A desire to help customers and ensure their satisfaction.
• Attention to detail: Ability to perform tasks accurately and pay attention to details.
• Organization: Ability to plan your time efficiently and multitask.
• Computer skills: Confident PC user, knowledge of office programs.

Will be an advantage: Experience in customer service, hospitality or travel industry.

Working conditions:

• Flexible schedule: Ability to work remotely from anywhere in the world, taking into account the company’s working hours.
• Competitive salary: The rate is from 800 to 1500 euros per month.
• Opportunity for professional growth: The company is actively developing, and you will have the opportunity to participate in new projects.
• Pleasant working atmosphere: We value every employee and create a comfortable working environment.

If you have the right skills and are ready to join the team, we look forward to hearing from you.