Head of Customer Support/Head of Customer Support in NEYShN DIDZhITAL ENTERTEYNMENT, TOV

A new company in the field of legal gambling in Ukraine is looking for a highly qualified Head of Customer Support to work in the iGaming sector. 

The main task is to create and lead a support team and ensure a high level of customer service.

What we expect from you:< /p>

- Experience in a managerial position in the field of customer support from 2 years, preferably in the iGaming industry;
- Knowledge of customer support tools (eg Freshdesk, Zendesk, LiveChat) ;
- Ability to multi-task and effectively solve customer problems;
- Team management skills and experience in training and education;
- Understanding of KYC and AML procedures will be an advantage;
- Experience of working with VIP clients and the ability to establish long-term relationships with them;

- English language – Upper-Intermediate (B2)

It will be a plus- experience of working in Hebling and and -gaming spheres.

Responsibilities:

- Building from scratch, leading and managing the work of the team customer support;
- Development and implementation of service standards and customer interaction policy;
- Development and improvement of scripts, work algorithms, customer service standards;
- Ensuring a high level of customer service through all communication channels (chat, e-mail, telephone); to improve the quality of service;
- Cooperation with other departments to provide a comprehensive solution to customer problems;
- Personal interaction with VIP customers to ensure their full satisfaction and resolve their requests;
- Participation in the adaptation and training of employees;
- Forming and reporting on the work of the department.

What we offer you

- hybrid work format, full-time employment;
- flexible work schedule: Mon-Fri from 9 a.m. to 6 p.m. or from 10 a.m. to 7 p.m.;
- health insurance.

-official employment;      

I will wait for your feedback and will gladly discuss all the details of the vacancy!